Here is where we try to put some quick answers together to help you during your purchase of Packaging Supplies from Richards Packaging.
Can I place an order over the phone?
Absolutely! We understand that sometimes it’s more convenient to place an order over the phone. Our friendly customer service team is ready to assist you with your order. Whether you need guidance on product selection or have questions about stock availability, we’re here to help. Simply give us a call, and we’ll make sure your order is processed smoothly and efficiently.
How long will it take for you to send my order?
For standard shipping, your order will typically be processed and dispatched within 1-2 working days. However, if you're in need of your items urgently, we offer a next-day delivery service. Orders placed before 1 pm for next-day shipping are usually dispatched the same day, ensuring that your items arrive as quickly as possible.
How long before I get delivery of my order?
For standard delivery, you can expect your order to arrive within 2-3 working days. If you select next-day delivery and place your order before 1 pm, it will arrive the following business day. This means you can count on prompt delivery, whether you're planning ahead or need your packaging supplies in a hurry.
What methods of payment do you accept?
We aim to provide flexible payment options for our customers. Online, we accept all major credit and debit cards, including American Express, Visa, and MasterCard. We also support PayPal and Shopify for a seamless checkout experience. If you visit our trade counter in person, we accept all major cards except American Express, and you can also pay with cash for your convenience.
How is the carriage charged on my order?
The cost of carriage is based on the total weight of your order, ensuring fair pricing for all our customers. However, if your order exceeds £200, we’re pleased to offer free delivery. For full details, please refer to our terms and conditions, where we outline any exceptions or specific requirements for free delivery.
How can I contact Richards Packaging?
We’re always happy to hear from our customers! You can reach us in several ways. Feel free to give us a call, drop us an email, or visit our trade counter in Redditch, where one of our team members will be on hand to assist you. No matter your preferred method of communication, we’re here to make your experience as smooth as possible.
Do you deliver internationally?
At the moment, we only offer delivery services within the UK and Ireland. While we’re not currently set up for international shipping, we are constantly evaluating our services and may look to expand in the future. For now, we’re committed to delivering quickly and efficiently within our current service areas.
How much do I need to spend for free postage?
To qualify for free delivery, your order must be over £200. Please note that terms and conditions apply, so we encourage you to review those to ensure your order meets the necessary criteria for free postage.
Are there any discounts for buying in bulk or repeat customers?
Yes! Many of our products are automatically discounted when purchased in bulk, offering great value for large orders. While we currently don’t have a dedicated rewards program for repeat customers, we continuously strive to provide competitive pricing and exceptional value for all our clients. Keep an eye on our website or subscribe to our newsletter for any upcoming promotions or discounts.
Will you notify me when my order is being dispatched?
Yes, we aim to keep you fully informed throughout the ordering process. On the day your order is dispatched, we will do our best to notify you by email or phone, so you know when to expect your delivery. Tracking information will also be provided, allowing you to monitor your order’s journey from our warehouse to your doorstep.
My order has not arrived. What should I do?If your order has not arrived within the expected delivery time frame of 2-3 days and you haven’t received an email update, please don’t hesitate to reach out to us. We're here to help! Give us a call, and we’ll investigate the status of your shipment right away to ensure that it gets to you as quickly as possible.
There’s something wrong with my order. What should I do?
We’re committed to providing top-notch customer service, so if you notice anything wrong with your order, please contact us immediately. Whether it’s a missing item, a wrong product, or any other issue, give us a call or send us an email, and we’ll work swiftly to resolve the problem and ensure your satisfaction. Your business is important to us, and we're here to make things right.
Can I return or exchange packaging products if they don’t meet my needs?
Absolutely! As long as the packaging products remain unopened and in their original condition, we are happy to accept returns or exchanges. We understand that sometimes your needs change, and we want to make the process as hassle-free as possible. Simply contact our team, and we’ll guide you through the return or exchange process to ensure you get exactly what you need.
What should I do if my packaging order arrives damaged?
If your order arrives damaged, we sincerely apologise for the inconvenience. Please contact us as soon as possible, and be sure to include any photos of the damaged items to help us assess the situation. We will work quickly to rectify the issue, whether that involves sending a replacement or issuing a refund. Your satisfaction is our priority, and we’ll ensure that the situation is resolved promptly.
Is there a warranty on your packaging products?
Yes, we stand behind the quality of our packaging products and offer a warranty that covers manufacturing defects. If you experience any issues related to the quality or functionality of our packaging, please contact us, and we’ll be happy to assist you with a replacement or solution.
How do I initiate a return for a custom packaging order?
Custom packaging orders are specially made to your specifications, so returns are only accepted if the specifications have not been met. If this occurs, please contact us right away, and we’ll work with you to correct the issue. Our goal is to ensure that your custom packaging meets your exact needs, so we’ll handle any necessary adjustments with care and urgency.